Jokery Privacy Policy

At Jokery, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Jokery Casino privacy policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data. By creating an account and using our platform, you acknowledge that we process your data as described below.

Information We Collect

When you sign up for Jokery Casino or use our services, we collect several categories of information to verify your identity, process transactions and provide you with a safe gaming environment. We at Jokery gather this information directly from you, automatically through your use of our site, and sometimes from trusted third parties such as payment processors or identity verification partners.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence
• We record identity verification documents, including proof of identity and proof of address, when required by our know-your-customer procedures
• We store payment information related to deposits and withdrawals made through Mastercard, Revolut, Google Pay, MiFinity, Jetonbank, Flexepin, bank transfer, SEPA instant transfer and supported cryptocurrencies including Bitcoin, Ethereum, Tether and others
• We track your gaming activity, including games played, wagers placed, bonuses claimed and your Loyalty Club progress, to improve our services and personalize your experience
• We collect technical data such as your IP address, device type, browser information and login timestamps for security and fraud prevention purposes
• We keep records of your communications with our live chat, email support and promotions team

How We Use Your Information

Our Jokery platform uses your personal data for a range of legitimate purposes connected to operating our casino, sportsbook and loyalty program. We use your information to verify your age and identity, process deposits and withdrawals, administer bonuses like our welcome package and Highroller Casino Bonus, and manage your position within our six-level Loyalty Club. Our Jokery Casino team also relies on your data to detect and prevent fraud, money laundering and underage gambling, and to comply with obligations under our licence issued by the Curacao Gaming Authority.

We may also use your contact details to send you promotional communications about offers such as our Weekend Casino Boost, Monday Money Boost, Instant Cashback or seasonal tournaments like the Halloween Spins tournament. You can opt out of marketing messages at any time while still receiving essential account and transaction notifications from us.

Legal Basis for Processing

We process your personal data on several legal grounds, depending on the purpose. We rely on the performance of our contract with you to manage your account, process payments and deliver casino and sportsbook services. We rely on our legitimate interests to prevent fraud, secure our systems and improve our offering. We rely on legal obligations imposed by our Curacao Gaming Authority licence to perform identity verification and anti-money laundering checks. Where required, we rely on your consent, for example before sending marketing emails or placing non-essential cookies.

Sharing Your Information

Here at Jokery, we do not sell your personal data. However, we may share your information with carefully selected third parties who help us operate our services.

• We share payment data with processors handling Mastercard, Revolut, MiFinity, Jetonbank and cryptocurrency transactions
• We share identity documents with verification providers to confirm your age and identity
• We share limited data with our game providers, including Pragmatic Play, Evolution Gaming, NetEnt and other studios, to deliver game functionality and jackpot tracking
• We may disclose information to regulators, law enforcement or courts where required by law
• We may share data with professional advisers, auditors or service providers who support our operations under confidentiality obligations

Data Security

We at Jokery Casino take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or alteration. We use encryption for sensitive data transmission, restrict internal access to personal information on a need-to-know basis, and regularly review our security practices. Despite these measures, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory and accounting obligations under our Curacao licence. Where you request account closure, we may retain certain records relating to transactions, identity verification and communications for the period required by applicable law, after which we securely delete or anonymize the data.

Cookies and Tracking Technologies

Our Jokery website uses cookies and similar technologies to remember your preferences, keep you logged in, and analyze how visitors interact with our platform, including the Jokery app and mobile web version. Some cookies are essential for our site to function, while others help us understand usage patterns so we can improve navigation across our slots, live casino and sportsbook sections. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your experience with our services.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We are committed to respecting these rights and will respond to valid requests within a reasonable timeframe.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities, including marketing communications
• You have the right to request a copy of your data in a portable format where technically feasible

To exercise any of these rights, you can contact our support team at [email protected], and we will guide you through the verification and request process.

International Data Transfers

As we serve players across numerous country versions, including markets in Europe, Canada and beyond, your data may be transferred to and processed in countries outside your country of residence. We at Jokery ensure that appropriate safeguards are in place when such transfers occur, in line with our obligations as a licensed operator under Willx N.V.

Children's Privacy

Our services are strictly intended for individuals who meet the legal age for gambling in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that a minor has registered an account, we will take immediate steps to close the account and delete the associated data.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. Any updates will be published on this page, and we encourage you to review this policy periodically. Your continued use of Jokery Casino after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about how we collect, use or protect your personal data, or if you wish to exercise your privacy rights, please reach out to our support team available 24/7 via live chat or email at [email protected]. We at Jokery are here to address any concerns you may have about your privacy and data protection.